Does the heater need to be serviced at all?
No, because there are no moving parts. An occasional wipe with a damp cloth should suffice.
Is radiant heat a new idea?
No, radiant heating products have been enjoyed for decades - open fires, traditional radiators and the sun all produce radiant heat.
Do the heaters come with a plug fitted?
The Sunburst and Sunrise are fitted with a plug. The Vitro and Richmond come without a plug so you can connect via a fused outlet or a plug and socket.
How much do the heaters cost to run?
The approximate running cost for the Ducasa heaters depends on many factors but can be as low as 3p per hour.
Which side of the heater is the electrical cable?
The heater controls and cable are on the right-hand side.
What is the length of the electrical cable?
Lengths vary from model to model however there is at least 1.1M. If you need more accurate details please contact us.
Can the Ducasa heaters be mounted vertically?
No, the heater can only be mounted horizontally.
Do the heaters have to be installed by an electrician?
No, if you can use a basic tools and fit a plug, you can install the heaters yourself.
Can I put furniture in front of the heaters?
Yes, although you should allow at least 500mm of clear space between any furniture when using the radiant panel heaters.
Are the heaters thermostatically controlled?
Yes, the heaters are fitted with thermostats and frost protection as standard.
Are your heaters portable?
The Ducasa Sunburst can be used as a portable appliance or wall-mounted. The other Ducasa products are only wall mountable.
Can you use the heaters in a bathroom?
Yes, Ducasa heaters can be used within a bathroom but only in certain locations as detailed in the latest regulations. Search Google for 'bathroom zones 17th edition' or contact your electrician for more information.
How long is the guarantee?
The heaters come with a comprehensive 2-year parts and labour guarantee.
Are the heaters safe for children?
Our heaters are designed to get no hotter than a traditional central heating radiator however care should always be taken with the young, old and infirm.
How many heaters do I need for my room?
As a guide, based on a modern well insulated property allow 100w of power for every sqaure meter.
Can Ducasa heaters be programmed?
The Ducasa Vitro can be programmed using the optional remote control.

Shopping / Delivery

Is your website secure?
Yes. We use Protx which is one of the UK’s leading secure online payment service providers.
When will my card be charged?
Your payment will be processed immediately and you will receive email confirmation.
Can I order by telephone?
Yes, you can order and pay over the phone using your credit / debit card or by pro forma invoice.
Who will deliver my heater?
We use Parcelforce to deliver all of our heaters.
When will my heater arrive?
Orders received by 2pm Mon to Fri will be despatched the same day on a 24hr weekday service; orders received after that time will be despatched the next day. Please note: UK mainland only, some areas such as the Scottish Highlands may take 48hrs.
What if I am not at home?
If you are not at home we can arrange delivery to a works address, neighbour or secure place i.e. garage, shed or conservatory.
How much is delivery?
Delivery is included in the price to any customer who lives within the UK mainland.
What if I don’t like the heater when it arrives?
We offer a 14-day no quibble guarantee. Just return the heater to us in its original condition and receive a full refund of your money.

Over 35,000 Radiant Heaters supplied to satisfied conservatory customers in the UK

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